We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@mommyongo.com.

If your return is accepted, we will provide instructions on how and where to send your package. Items must be sent back to us after receiving return authorization. Please note that items returned without prior approval will not be accepted. Additionally, if your country of residence is not the Netherlands, please be aware that shipping your goods back to us may take longer than expected.

You can always contact us for any return questions at contact@mommyongo.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right. Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Consumer Protection and Warranty

In accordance with consumer protection laws, you have a 14-day cooling-off period within the European Union during which you can cancel or return your order for any reason and without justification. Additionally, there is a 1-year warranty in place for your purchases.

Refunds

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at contact@mommyongo.com.