Shipping Policy

 

Last Updated: 20-06-2024

Thank you for choosing MOMMY ON GO for your shopping needs. We want to ensure a seamless shopping experience for you, and that includes a clear understanding of our shipping policy.

Shipping Rates and Delivery Time

  • We offer standard shipping services for our products. Shipping is free to all provided countries.

  • We aim to process and ship your order based on our stock and demand, usually within 1-3 business days.

  • Delivery times vary depending on your location, but in most cases, you can expect your order to arrive within 9 to 15 business days after it has been shipped.

  • Due to high demand orders may delay during the holiday period. 

Shipping Providers

  • We work with trusted shipping partners to ensure your order is delivered safely and promptly. 

  • For international orders, please note that customs or import duties might be applicable. These charges are the responsibility of the recipient and are not included in the product or shipping cost.

Order Tracking

  • Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order's progress and estimated delivery date.

Shipping Restrictions

  • At this time, we ship to addresses within European Union, United Kingdom, United States, Canada, Australia, New Zealand, Switzerland and Norway.

  • We do not deliver to P.O. boxes, so please provide a physical address and phone number for shipping.

Lost or Damaged Items

  • While we take great care in packaging and shipping your order, sometimes unexpected events can occur. If your order is lost or arrives damaged, please contact our customer support at contact@mommyongo.com within 14 days of the estimated delivery date. We will assist you in resolving the issue.

Import Taxes and Duties

  • It's important to note that import taxes, customs duties, and other associated fees are not included in the product price or shipping cost. Any additional charges, if applicable, are the responsibility of the recipient. We recommend checking with your local customs authorities to understand any potential fees that may apply to your order.

Returns and Exchanges

  • For information on returns and exchanges, please refer to our Refund Policy at https:/mommyongo.com/policies/refund-policy.

We hope this shipping policy clarifies our shipping procedures. If you have any further questions or need assistance, please don't hesitate to contact us at contact@mommyongo.com.

Thank you for choosing MOMMY ON GO for your shopping needs. We appreciate your trust in us.

MOMMY ON GO

contact@mommyongo.com

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